Thursday, January 26, 2006

Send out a search party

We're sending out a search party for my Oracle Support Engineer. I've pinged a SR (aka TAR) for nine days straight without response. Good grief.

6 comments:

Dave said...

After the second day I would of been on the phone raising a bit of a stir

OracleDoc said...

Try updating the tar in Hindi, bet you get a response.

Jeff Hunter said...

Try updating the tar in Hindi, bet you get a response.

yeah, right? I wonder if bablefish does english->hindi...

Arian said...

You're kidding us, right? When we have to log a tar, we update the planning for the next 2 years. Average response time in Europe: 7 weeks. Average respons after 7 weeks: Thank you for logging an iTar. We're looking into it.

wdhqt (Huge WTF?)

Jeff Hunter said...

And after 3 more weeks: upgrade to the latest version?

Anonymous said...

The last sev 1 I had was open for almost 3 months. I would call in a request for speak to the Duty Manager and they would not call me back.

( Dave, are you not operating in the same world we are? ).