The main TAR had been in "Review" status for 24 hours, so I duty managed it. I usually don't like to duty manage things because if you cry wolf enough, eventually nobody will listen.
The analyst updated the TAR and wanted the results from about a dozen URLs along with another half dozen log files.
Aha, trying to bury me, are you?
After an hour of trying the URLs (which 90% of them were from 11.5.9 and didn't work in R12), I assembled the output and packaged in a nice neat .tar file. As expected, it went back to "Review" status.
Yesterday I had something else to do, so I wasn't very diligent in following up. Which was OK, because there was nothing to follow up with. My TAR remained in "Review" status for the whole day.
This morning I had some free time, so I duty managed my TAR again. Within 20 minutes, the analyst handed the TAR off to another group by creating a "spinoff" and marked the original TAR as "Awaiting Internal Response".
It will end up being a 2 second fix, I just know it. A week later, and I'm still waiting for the slightest bit of help.