I don’t tolerate lying at all.
I don’t even want you to spin the truth. Give me the whole truth and nothing but the truth and we’ll be fine. An article about conducting business in an ethical manner by Bud Bilanich at Trump University got my attention. It’s worth a good read.
When I first moved up the ranks from a team member to a team leader, I had somebody that worked for me that skated on the edge of the truth quite often.
“How’s project the upgrade project going?” I asked.
“Fine. I’m right on schedule”, she answered.
“Last time I did an upgrade, the JServ configuration gave me problems. How did that go with this upgrade?” I countered.
“No issues.” She replied.
OK, I guess they fixed that.
Two weeks before the big upgrade, I asked again if we were on schedule and she replied “Oh yeah, probably be done in a week.” So I sent a note to the users about the upgrade and how we’ll need people here to test on Sunday to make sure everything is fine. The users got their army ready for Sunday, upper management was notified since they had been breathing down our neck for getting this project done as well.
Monday before the conversion came and I ask for the new URL so I can look at the new software.
“Not quite done yet, definitely this afternoon.”
Hmm, something is sounding fishy here. I looked at the machine and the database wasn’t even up yet. I poked around some logs and saw that certain pieces were failing to come up for various reasons. Did a quick search on Metalink and saw a couple resolutions to the issues so I didn’t think they were too serious.
Tuesday and Wednesday I was out for training, but left explicit instructions that if progress wasn’t being made I was to be notified.
When I got back Thursday, I went to get a quick status.
“JServ doesn’t work, the Concurrent Managers keep dying, and Apache dies when you hit the login URL” was the reply.
Needless to say, the upgrade was cancelled. Upper management was steamed and since I was the project leader, it was my fault. That person no longer works for me.
Granted, it was my fault for not asking the right questions. However, if they had been truthful about their progress and struggles they would have garnered much more respect and I could portray an accurate picture of the progress to upper management. Their spin on the truth (or outright lies) caused my group to lose a lot of respect from the powers that be.
That’s one of the many reasons I manage the way I do today. As Tom Kyte puts it, “Trust, but verify.”