The "New & Improved" Metalink

I jumped on the new metalink last night and was zipping along pretty good. It's definitely different, but I'm not sure different is bad. Today, however, 6 minutes to login. Three minutes to bring up the TAR query screen (or should I say Service Request). Another 4 minutes to get my TAR back. If they're going to make Metalink the primary interface to customer service, can we at least make sure it is somewhat responsive?